Privacy Policy

Introduction

The Executive Roof Coach ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal data such as name, email address, phone number, and billing information
• Usage data including how you interact with our website and services
• Device information such as IP address, browser type, and operating system
• Cookies and tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Improve our services and user experience
• Comply with legal obligations

SMS / Text Messaging Privacy Policy

Consent to Receive SMS Messages

By providing your mobile phone number and opting in, you consent to receive SMS or text messages from Executive Roof Coach. These messages may include service notifications, appointment or coaching updates, onboarding communications, support messages, and occasional promotional or informational messages.

Consent to receive SMS messages is not a condition of purchase.

Message Frequency

Message frequency may vary depending on your interactions with our services, account activity, and communication preferences.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message you receive from us.

After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you choose to re-opt in.

For assistance, reply HELP or contact us using the information provided below.

Data Use & Protection

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

Phone numbers and SMS interaction data are used solely to:

• Deliver requested messages
• Provide services and customer support
• Improve communication reliability and user experience

We implement reasonable administrative, technical, and physical safeguards to protect your information. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to opt in to SMS communications.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Services

We may use third-party services that collect, monitor, and analyze information. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@executiveroofcoach.com